Refund policy

Last updated: September 18, 2026

We want you to be satisfied with your purchase. This policy explains how to request a return, exchange, or refund from Wynn Optical Express.

1. Return Window

You may request a return within 30 calendar days after the date of delivery. Please contact us as soon as possible if you need to return an item. A request made after 30 days may not be eligible unless required by applicable law.

2. Return Condition

To be eligible for a return, an item should be unused, unworn, undamaged, and in its original condition. Please include the original packaging and any tags, case, cloth, demo lenses, or other included items that were supplied with the order.

We may reduce or decline a refund when an item is returned in a condition that is materially different from the condition in which it was delivered, except where applicable law provides otherwise.

3. Items That May Not Be Eligible

  • Items worn, altered, bent, adjusted, or damaged after delivery may not be eligible when the change prevents the item from being returned to its original or resalable condition.
  • Frames fitted with prescription lenses or modified by a third party may not be eligible for return when the modification changes the frame or prevents it from being resold.
  • Items identified as final sale are eligible only as stated in the final-sale disclosure shown before or at the time of purchase, subject to applicable law.

If you are unsure whether an item is eligible, contact us before making any alteration or lens fitting.

4. Damaged, Defective, or Incorrect Items

Contact us promptly if your order arrives damaged, defective, or different from what you ordered. Photos and order details may help us investigate and resolve the issue quickly. We will review reports made after 48 hours as well, subject to the facts of the situation and applicable law. A 48-hour notice request does not automatically waive your rights.

5. How to Start a Return

Contact us before sending an item back so we can confirm the return details and provide a return label when applicable. Please include your order number and the reason for the return.

Do not send a return to an address different from the instructions we provide. A package sent without the required order information may take longer to process, but a valid return will not be denied solely because you contacted us after sending it.

6. Return Shipping

For an eligible return, Wynn Optical Express will provide return shipping at no cost to you. We do not charge a restocking fee for eligible returns.

7. Refunds

After we receive and inspect the returned item, we will notify you whether the return is approved. Approved refunds are issued to the original payment method. The time for the refund to appear depends on your bank or payment provider.

8. Exchanges

If you would prefer an exchange, contact us within the return window. Exchanges are subject to product availability and the condition requirements above. If the requested replacement is unavailable, we will explain the available options.

9. Contact Us

For return or refund questions, contact Wynn Optical Express:

  • Address: 722 N Broadway, Los Angeles, CA 90012
  • Email: info@wynnopticalexpress.com
  • Phone: +1 (213) 617-0886
  • Business hours: Monday – Sunday, 11:00 AM – 6:30 PM (PT)

Nothing in this policy limits any rights or remedies that cannot be limited under applicable law.