FAQ

Wynn Optical Express | Los Angeles, California

Orders

How do I place an order?

Browse our website, select the frames you want, and add them to your cart. Proceed to checkout, enter your shipping information, select a payment method, and confirm. You will receive an order-confirmation email within minutes.

Can I modify or cancel my order?

You may request changes or cancellation within 2 hours of placing your order, provided it has not yet shipped. Email us at info@wynnopticalexpress.com or call +1 (213) 617-0886 with your order number. After 2 hours, your order may have entered our fulfillment process and changes may not be possible.

Why was my order cancelled?

We may cancel orders in cases of payment authorization failures, invalid billing or shipping information, pricing errors, out-of-stock items, or suspected fraud. If your order is cancelled after payment has been processed, you will receive a full refund within 10 business days.

Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover.

What currency are prices displayed in?

All prices on our website are listed in United States Dollars (USD). All transactions are processed in USD.

Is checkout secure?

Yes. Our website uses 256-bit SSL encryption to protect your data during checkout. We do not store or have direct access to your full credit card details. All payment processing is handled by PCI-DSS Level 1 compliant providers.

What should I do if my payment is declined?

Double-check your billing address, card number, expiry date, and CVV. Ensure your card has sufficient funds or available credit. If the issue persists, contact your bank or try a different card. You can also try disabling your VPN, clearing your browser cache, or using a different browser.

What name will appear on my credit card statement?

The charge will appear as "Wynn Optical Express" on your statement. If you see a charge under this name that you do not recognize, please contact us before contacting your bank — we can usually resolve the question immediately.

Why is there a pending charge on my account?

Your bank may place a temporary authorization hold on your account, even if the payment was not completed successfully. These holds are controlled by your financial institution and typically disappear within 3–10 business days. Contact your bank directly if a hold persists beyond this window.

Shipping

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the contiguous United States. There are no minimum purchase requirements and no hidden fees.

Do you ship internationally?

No. We only ship to addresses within the contiguous United States (48 states). We do not ship to Alaska, Hawaii, U.S. territories, or international addresses.

Do you ship to PO Boxes or APO/FPO addresses?

No. We ship only to physical residential and business addresses within the contiguous United States.

How long does shipping take?

Orders are processed within 1–2 business days. Estimated delivery time is 7–10 business days after shipment. Delivery times are estimates only and may vary due to weather, peak seasons, or carrier delays.

How will I know when my order ships?

Once your order has been dispatched, you will receive a shipping-confirmation email with a tracking number and a link to monitor your delivery in real time.

Eyewear and Products

What does "Frames Only" mean?

We sell frames only. Prescription lenses are not included and must be obtained separately through your eye care provider. We are not responsible for lens fitting or prescription accuracy.

Can I put prescription lenses in any frame?

We recommend confirming lens compatibility with your eye care provider before ordering if you plan to add custom prescription lenses.

Warranty

Do your products come with a warranty?

Yes. All frames are covered by a 12-month limited warranty from the date of delivery against manufacturing defects, including structural defects in frame construction, weld or joint failures under normal use, and factory coating delamination or peeling not caused by chemical exposure or improper cleaning.

What is not covered by the warranty?

The warranty does not cover normal wear and tear, damage caused by accidents, drops, impacts, or misuse, damage caused by exposure to chemicals, solvents, or extreme heat, alterations or repairs performed by a third party, or lost or stolen frames.

How do I file a warranty claim?

Contact us at info@wynnopticalexpress.com or +1 (213) 617-0886 within the warranty period. Please include your order number, a description of the defect, and clear photographs of the issue. We will respond within 3–5 business days.

What happens if my warranty claim is approved?

If approved, we will, at our sole discretion, repair the defective product, replace it with the same or a comparable model, or issue a store credit or refund equal to the original purchase price. Replacement products are warranted for the remainder of the original warranty period or 30 days from replacement, whichever is longer.

Returns, Refunds, and Exchanges

What is your return and exchange policy?

You have 30 days from the date of delivery to request a return or exchange. Items must be unused, undamaged, and in their original packaging with all cases, tags, and accessories. Returns and exchanges are free of charge.

Can I return or exchange frames I have worn?

Frames that have been worn, scratched, or show signs of use cannot be returned or exchanged. Demo lenses must remain intact and unmodified. Frames fitted with prescription lenses by a third-party provider cannot be returned or exchanged.

Do I have to pay for return or exchange shipping?

No. Returns and exchanges within 30 days of delivery are completely free. We will provide a prepaid return-shipping label at no charge.

How do I request an exchange?

Contact us at info@wynnopticalexpress.com with your order number and the item you wish to exchange. We will respond within 2 business days with instructions.

How long does it take to receive my refund?

Once we receive and inspect your returned item, approved refunds will be issued to your original payment method within 10 business days. Your bank may take an additional 5–10 business days to post the credit.

How do I start a return?

Email us at info@wynnopticalexpress.com with your order number and the reason for your return. If the item arrived damaged or is not what you ordered, please include photographs. We will respond within 2 business days with return instructions.

Contact

How can I reach you?

What are your business hours?

Monday through Sunday: 11:00 AM to 6:30 PM (Pacific Time)

We aim to respond to all inquiries as quickly as possible during business hours. Thank you for choosing Wynn Optical Express — we look forward to helping you find the perfect pair.